RETURN POLICY
UPDATED: 01/04/2024
LEKATJE POWER OPTIMIZER
DISTORTED SIZE OR SHAPE
If upon receipt, the Lekatje Power Optimizer is found to have a distorted size or shape due to manufacturing defects or shipping damage, you may request a replacement or refund within 90 days of purchased. Please contact our customer support team with photographic evidence of the issue for assistance.
EFFECTIVENESS CONCERNS
In the event that Lekatje Power Optimizer does not effectively reduce power consumption after three months of application as specified, you are eligible for a refund or replacement. To initiate the return process, please provide documented evidence of the issue, including before-and-after energy consumption data, to our customer support team within 7 days of the end of the three-month period.
GENERAL RETURNS
For all other return inquiries not covered by the above conditions, such as change of mind or incorrect purchase, please contact our customer support team within 7 days of receipt to request a return authorization. Products must be returned in their original condition and packaging and return shipping fees may apply.
REFUND PROCESS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed via the original method of payment within 5-7 days. Please note that shipping and handling fees are non-refundable.
CONTACT US
For assistance with returns or to initiate a return request, please contact our customer support team at sales@lekatjeofficial.com during business hours 9am-5pm/Monday-Friday. Our team is dedicated to ensuring your satisfaction and will assist you promptly.
NOTE: This return policy aims to provide clear guidelines for returning Lekatje Power Optimizer products under various circumstances. We strive to uphold customer satisfaction and will address all inquiries and concerns promptly and professionally.
LEKATJE ECOSHIELD
PRODUCT DEFECTS
If your Lekatje EcoShield arrives with defects in material or workmanship, please contact us within 7 days of receipt to request a replacement or refund. Proof of purchase and photographic evidence of the defect may be required.
EFFECTIVENESS CONCERNS
If Lekatje EcoShield does not meet your expectations in terms of extended battery usage or device temperature control within 90 days of application, you may be eligible for a refund. Please provide documented evidence of the issue for assessment by our support team.
GENERAL RETURNS
For all other return inquiries not covered by the above conditions, such as change of mind or incorrect purchase, please contact our customer support team within 7 days of receipt to request a return authorization. Products must be returned in their original condition and packaging, and return shipping fees may apply.
REFUND PROCESS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed via the original method of payment within 5-7 days. Shipping and handling fees are non-refundable.
CONTACT US
For assistance with returns or to initiate a return request, please contact our customer support team at sales@lekatjeofficial.com during business hours 9am-5pm/Monday-Friday. We are committed to ensuring your satisfaction and will assist you promptly.
NOTE: This return policy aims to provide clear guidelines for returning Lekatje EcoShield products under various circumstances. We value your trust and will address all inquiries and concerns promptly and professionally.